When an issue arises with your vehicle, having an auto protection plan you can count on can be a big weight off your shoulders. Knowing that you will be able to get the help you need paying for your vehicle’s repairs can give you peace of mind and confidence whenever you are on the road.
While a protection plan like an extended warranty — more accurately called a vehicle service contract (VSC) — is a great way to protect your bank account, getting your auto repairs paid for can sometimes be intimidating. Getting the warranty claim approved, finding alternate transportation, and paying any applicable fees are a lot to take care of, and you may not know how to go about it.
With Endurance, however, the claims process is designed to be simple. With that being said, there are ways you can stay prepared and make everything smooth and easy for yourself. Knowing how to help your claim along and get your vehicle in good working order quickly will help you make the most of your plan and get yourself back on the road in no time.
What to Expect During the Claim Approval Process
When your vehicle needs a covered repair, having an Endurance Warranty plan can make everything much easier. All you have to do to get a claim started is take your vehicle to any certified shop or dealership of your choice. Once there, present your Endurance contract to the repair shop’s service manager, and they will start the claims process for you.
Most Endurance claims are handled by our company as the direct administrator, depending on your contract details. This means that you won’t have to jump through as many hoops as you would with another third-party warranty company.
Once you have brought your vehicle to the shop and started the claims process, the service manager will contact you to discuss the repairs and the claim. The timeline of this process may change depending on the type of repair that your vehicle needs.
Complex repairs like replacing a transmission or a blown head gasket may take longer to diagnose and execute, which means that you might have to wait to get your warranty claim approved and get your vehicle back. Endurance will make sure that the repair that is needed is covered with your warranty plan and only then will the shop start work on the issue. This helps you avoid any unexpected repair bills and ensures that you don’t end up dealing with charges from the shop that shouldn’t be sent to you.
Temporary Transportation Options While Waiting
If you end up having to wait for a while to get your claim approved or your car’s repair done, being able to secure temporary transportation is crucial. For those who depend on their vehicle to get to and from work or to go about their daily lives, being without transportation can be a major inconvenience or completely impossible. Some repairs take a long time, even with experienced mechanics and a protection plan with a quick claims process.
Sourcing parts, waiting for them to arrive, and doing the work all take time, and you may not be able to go for very long without some way to get around. Fortunately, with an Endurance auto protection plan, you can get temporary transportation and avoid interruptions.
Every Endurance contract comes with a collection of standard benefits meant to help you along when you need repairs done on your used car. These include 24/7 roadside assistance and towing, trip interruption reimbursement, and, most importantly, rental car reimbursement.
With your Endurance, you can get a rental car that will get you through the waiting period for your repair so you don’t end up stuck without any way to get around. Having this kind of backup plan is an excellent way to take the stress out of getting a major car repair and eliminate some of the financial burden.
Preparing for Next Steps After Claim Approval
Once your claim has been approved, there are things you can do to make sure the repairs move along smoothly. Since the repair facility won’t usually start on the work until your claim has been approved, check with the service manager regarding the repair timeline (or how long it will take) so you can avoid more hassle. Depending on your Endurance plan, you may also need to pay an out-of-pocket deductible, usually around $100. Knowing what your deductible is and the fine print details of your contract will help you be ready when your claim gets approved.
After your claim has been approved and your deductible has been paid, the shop will get started on the repair. For this part of the process, the shop’s service manager will continue to be your point of contact, who will ensure your covered repairs are taken care of. Endurance will communicate with the shop directly and make sure they get paid for the parts and labor. All you have to do is wait for your vehicle to get fixed and then get back behind the wheel, secure in the knowledge that your car is in great shape!
How to Track the Progress of Your Claim
Even though the shop’s service manager will be handling much of the claims process, that doesn’t mean it’s entirely out of your hands. You’ll want to track your claim and the repair process to ensure that everything is moving along as it should be. Endurance makes it possible to track the progress of your repair and ensure that all is going smoothly.
Endurance online resources are plentiful, and our reps are prepared to help you understand your coverage, track your claim, and help you get back on the road. To check the status of your claim:
- Just log in to our customer portal or the Endurance Mobile app to see your most recent claim updates.
- Or call our customer service phone number at (866) 432-4443 with your Endurance contract or claims number on hand, and we’ll assist you quickly.
How Endurance Auto Protection Offers Comprehensive Coverage
When you have Endurance Warranty for your vehicle, you can rest easy knowing that your repairs will be taken care of and that you won’t have to worry about a complex claims process. In addition to this easy procedure, you can also get customized warranty coverage that is tailored specifically to your vehicle. Endurance offers plans for everything from older high-mileage vehicles all the way up to top-tier luxury and exotic cars. No matter what kind of driving you do, Endurance has a plan for you.
With a plan from Endurance, you can be sure that you will be taken care of when something goes wrong with your vehicle. With extra perks like rental car coverage, you don’t have to be stuck while you wait for your car to get fixed. On top of the standard benefits that come with every Endurance plan, you can also get a year’s access to the Elite Benefits program. For a small activation fee, you get extra perks like tire repairs, key fob replacement, and up to $1,000 in total loss coverage, all of which can help prevent the major inconveniences that come along with a car problem.*
Get Top-Notch Protection and an Easy Claims Process With Endurance
When you have an Endurance plan for your vehicle, you can count on excellent coverage and the simplest possible claims process. With a wide range of plans for all kinds of vehicles, there is a coverage option for nearly every type of vehicle and driver. Endurance even covers cars that other warranty providers won’t, including Canadian Gray Market vehicles, cars with a rebuilt or salvage title, and vehicles used for commercial purposes like rideshare or delivery. This means that everyone can get the coverage they deserve and a claims process that won’t add more tasks to your already full plate.
If you are ready to take advantage of the best coverage on the market, contact our Endurance plan advisors at (800) 253-8203 to request a FREE quote. You can also shop online to get an instant price preview and make the best decision for your car as well as your bank account.
Be sure to check out the Endurance Warranty blog for more helpful resources and tips. There, you can find provider comparisons, DIY guides, mechanical breakdown insurance info for California residents, frequently asked questions (FAQs), and much more.